[Cpanel Blog] reporting abuse proceedure? May,2012

Two questions:

1. What's the standard procedure for reporting abuse, i.e. another IP just hammering your box? I can get the abuse email (usually) from a whois on the IP - is there a better way? After getting the correct abuse email, what should typically be contained in the email?

2. Is there any way to get cphulk to automatically fire off abuse emails when an IP repeatedly triggers it?

Thanks!
reporting abuse proceedure?
Cpanel Blog Strange email with attachment from "cpanel" May,2012

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